Expedited Shipping for $35
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SLEEP BETTER. HEAL FASTER
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FREE STANDARD SHIPPING IN THE U.S.
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Your Trust, Privacy, and Safety Are Our Priority
At Surgical Recovery Systems, we’re committed to maintaining the highest standards of privacy, security, and customer care. Learn how we protect your information, handle returns, and deliver quality orthopedic and surgical recovery products with integrity and care.
Fast, reliable delivery to support your recovery.
Most orders ship within 24 hours, except on weekends.
Bulk Orders: Contact our team for expedited processing options
“Customer pays taxes and duties upon delivery (DAP)”
Australia – $50 ~7–14 days
Canada – $50 ~2–5 days
Mexico – $50 ~5–10 days
If you have urgent recovery needs, contact our customer service team at (513) 833-6868 or contact@surgicalrecoverysystems.com. We’ll do everything possible to accommodate rush requests.
Encrypted Transactions
PCI-DSS Certified Payment Processing
Secure Data Storage
At Surgical Recovery Systems, we are committed to protecting your personal information. We collect only what’s necessary to serve you better and never sell your data to third parties.
Personal Information: Name, email address, phone number, billing and shipping addresses
Payment Information: Credit card details (securely processed and not stored on our servers)
Technical Data: IP address, browser type, device information, and pages visited
Cookies: Small files that help us improve your browsing experience and remember your preferences
Process and fulfill your product orders
Communicate about order status, shipping, and delivery
Provide customer support and respond to inquiries
Improve our website functionality and user experience
Comply with legal and regulatory requirements
If you have any questions or concerns about how we handle your data, please contact us at (513) 833-6868 or contact@surgicalrecoverysystems.com today. We’re here to ensure your privacy is protected.
We stand behind the quality of every product we sell. If you experience any issues with your order, we’re here to make it right.
What Information We Collect
For your safety and the safety of others, medical devices that have been opened or used cannot be returned or exchanged. This policy complies with FDA regulations and healthcare safety standards that prohibit the reuse of medical equipment once it has been in contact with a patient.
At Surgical Recovery Systems, patient safety, product integrity, and clinical performance are our top priorities. Because our products are classified as medical recovery support devices and are intended for personal post-surgical use, special return conditions apply.
Box is unopened and factory sealed
All tamper seals intact
Product is unused and undamaged
Return authorization has been issued
Once the product has been opened or used, it cannot be resold or reused.
The Support is considered a personal-use medical item.
Customers may request a refund within 14 days.
A 50% refund of the purchase price will be issued.
The Support should be discarded by the customer.
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Notify us within 5 days of delivery
Provide photos of the issue
We will provide a replacement or full refund at no cost
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To initiate a return, email us at contact@surgicalrecoverysystems.com
Provide a full replacement at no charge
Cover all shipping costs for the return and replacement
Expedite processing to minimize any delay in your recovery
